Política de Privacidade

Privacy Policy

A Midsid – Sociedade Portuguesa de Distribuição, S.A. (hereinafter referred to as "Midsid") appreciates your visit to our website and your interest in our products and services.

Midsid assures its customers/users that it is committed to ensuring the protection of the personal data of users of this website and maintaining their privacy, ensuring all confidentiality issues are in line with compliance with current legislation: Data Protection Law No. 67/98 of October 26, General Data Protection Regulation, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, guaranteeing all users the right to access, rectify, and delete any data provided by them (personally or in writing).

The purpose of this Privacy Policy is to inform about the processing of personal data carried out by Midsid on the website domain https://www.midsid.com, on the web pages that can be found therein, and on their respective subdomains and subdirectories (hereinafter collectively referred to as the "Website").

To use our online store, we will need to ask for some of your personal data in order to invoice your order and proceed with its delivery. Therefore, if you want to make a purchase, you will need to register, which will ask you for the necessary data, such as: name, email, phone number, taxpayer identification number, address, and permanent certificate. After registering and placing your order, an internal automatic validation will be performed, after which you will receive an email confirming the order.

When registering, the User will be responsible for providing truthful and lawful information. If a password is assigned to the User as a result of this registration, they undertake to use it diligently and keep it secret to access these services. Consequently, Users are responsible for the proper custody and confidentiality of any identifiers and/or passwords provided to them by Midsid and undertake not to transfer their use to third parties, either temporarily or permanently, nor to allow access by others. The User will be responsible for the use of the services by any third party as a result of negligent use or loss of their password.

Personal Data

Personal data means any information relating to an identified or identifiable natural person. For its purposes, Midsid collects the following personal data: name, email address, postal address, telephone contact, gender, or profession.

The personal data that users may eventually provide to Midsid will be used for:

a) Contractual purposes/customer registration;

b) Information, marketing, or telemarketing actions;

c) Responding to your inquiries, suggestions, or complaints;

d) Conducting statistical/performance studies.

The mere browsing of this website does not necessarily imply the identification of the user or visitor.

The data will be kept for as long as necessary to fulfill the purpose for which they are intended.

The User guarantees and is responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and undertakes to keep them duly updated. The User will be solely responsible for filling out forms with false, inaccurate, incomplete, or outdated data, thereby releasing Midsid from any liability in this regard.

Who is responsible for processing personal data?

The entity responsible for processing personal data is "Midsid - Sociedade Portuguesa de Distribuição, S.A."

The customer/user may withdraw their consent at any time by sending their request to sac@midsid.com or by mail to Midsid's address: Edifício Logista, Praceta do Vale da Fonte Coberta, 153 e 167, 2894-002 Alcochete, Portugal.

Who has access to your personal data?

Midsid will only share your data with third parties in strict compliance with this Privacy Policy, as authorized by the customer/user or as permitted or required by applicable law.

Midsid may share your personal data with external entities (including carriers, banks, or service providers) as part of the relationships established with them, which include data analysis, deliveries, hosting, and personalized content.

However, we ensure that the external entities with which we interact protect your personal data with the same care and diligence as outlined in our Privacy Policy, not allowing the use or disclosure of your personal data beyond what is necessary within these relationships.

Midsid may also disclose personal data strictly in compliance with the law, including at the request of a public authority.

However, Midsid undertakes not to provide your personal data to third parties (within or outside the EU), under any circumstances, regardless of the purpose, unless with your express consent.

What are your rights?

According to our Policy, and in compliance with the Law, those who provide us with data are guaranteed the following rights: Right of access, correction, opposition, and deletion of personal data.

In accordance with applicable legislation, data subjects are guaranteed the right to access data concerning them directly, and may request its correction, addition, deletion, or limitation of use, using the above-mentioned contacts.

The customer/user may at any time object to the processing of their data, except for those strictly necessary for the normal functioning of the website, service provision, and/or request deletion of their data for marketing or telemarketing purposes or inclusion in subscriber lists and informational services, by contacting Midsid through the means indicated above.

Data Security

Midsid ensures the confidentiality and security of customer/user data. To this end, all its employees and service providers have been made aware of the rules regarding the protection of personal data.

Midsid has appointed a privacy officer to monitor and ensure compliance with these policies and has ensured that the entities with which it interacts undertake not to disclose to third parties or use for purposes contrary to the law any personal information of the customer/user that they may obtain.

Cookies Policy

To ensure that our website is user-friendly and provides an excellent browsing experience tailored to each of our visitors, we collect and store small pieces of information through our server, via text files commonly referred to as cookies. This functionality can be disabled in your browser settings, but it will limit access to personalized information and may restrict access to some areas of the website.

It should also be noted that the information collected may include your IP address (a number assigned to you each time you browse the internet), the type of browser used, and the operating system used, among other things.

You can find more information on this topic at: https://web.noblestrategy.pt/midsid.com/cookies.

Operational Policy of the Portal

Consent for Form Submission

Consent for receiving information: By filling out and submitting the contact and customer registration form, the customer/user should be informed of Midsid's Policies and provide their prior consent to receive commercial communications for marketing purposes, which may be sent by Midsid via mail, email, SMS, telephone, or any other electronic communication means.

Intellectual Property

The Intellectual Property rights over the Midsid website, as well as all its contents and any information included therein, belong exclusively to Midsid. This includes text, images, sound, software, and other content.

The use of such content is permitted solely for personal purposes and never for commercial purposes. Additionally, it may not be incorporated (in any form) into other works or publications, nor may it be transferred to another website/portal.

Terms of Use

The customer/user must make a commitment of honor to Midsid that they will use this website in accordance with the law; to this end, they must ensure that they will not engage in any activity here that violates the law, morality, and good customs, or the rights of third parties.

Product Information

Midsid reserves the right to change product information (such as reference, weight, quantities, measurements, etc.) at any time, and the availability of its items may be subject to limited time periods defined by the company or its suppliers.

Customer Support

Midsid addresses all inquiries through the email address: sac@midsid.com or via the customer support hotline: 800 225 564 (toll-free).

Responsibility & Guarantees

Midsid considers itself exempt from responsibilities and guarantees that this website is secure and free from viruses or other harmful elements (that may be present in the content and/or files stored on your computer system).

Law and Jurisdiction

The conditions described above are governed by Portuguese law, with express waiver of any others. Thus, the resolution of any dispute will be the responsibility of Portuguese law and courts.

Changes to the Privacy Policy

The Privacy Policy may be modified at any time by Midsid. However, any changes will be published on the website, so it will be presumed that you are aware of them.

Thus, Midsid's privacy and security policy complies with the provisions of article 35 of the Constitution of the Portuguese Republic, the Data Protection Law (Law 67/98, of October 26, which transposes the Personal Data Protection Directive, Directive 95/46/EC, of October 24), the Law on Privacy in Electronic Communications (Law 41/2004 of August 18, amended by Law 46/2012 of August 29, which transposes the e-Privacy Directive, Directive 2002/58/EC of July 12, as amended by Directive 2009/136/EC of the European Parliament and of the Council, of November 25, 2009), and Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, in force since May 25, 2018.

Last update to Midsid Policies: September 4, 2023